Mercedes-Benz Recalls 1.3 Million Vehicles Over Emergency Call Service Failures

recall Mercedes-Benz

Mercedes-Benz is recalling roughly 1.3 million vehicles in the United States due to an ongoing problem with its emergency call system. The eCall service sends emergency medical provider services if there is an accident.

However, some owners report it has been sending police and paramedics out the wrong locations. So far there is only a single incident reported in Europe. There have been no known incidents reported in the U.S., according to the investigation.

The problem stems from the emergency communication software module, according to a defect report issued by the National Highway Traffic Safety Administration (NHTSA). The module may be fixed by an over-the-air update or by taking the vehicle to the dealership.

The problem affects many different Mercedes Benz and Mercedes-AMG vehicle models ranging from the 2016 through 2021 years.

The Mercedes vehicles subject to the recall include the A-, B-, C-, E-, GT-, S-, SL-, and SLC-class; CLA- and CLS-class; as well as the G-, GLA-, GLB-, GLC-, GLE-, and GLS-class. These were all sold for the 2016 and 2021 model years, but specific model years can vary among these products. It’s wise to check to see if your vehicle is part of the recall at the NHTSA recalls site.

Recalled vehicles will receive an update to the communication module software. This may completed at the dealership. Also, those who have the Mercedes Me subscription may be able to complete the update over-the-air. The recall is set to begin on April 6.

Mercedes-Benz Lemon Law Attorney


Attorney James Johnson Founder of Johnson Attorneys Group

Motorists who are grappling with ongoing problems with their Mercedes-Benz or other vehicle, could be eligible for compensation under California and or Federal Lemon Laws.

Johnson Attorneys Group is dedicated to serving thousands of clients experiencing problems with their cars over the years. We handle both lemon law and personal injury cases. We helped our clients resolve their cases and we can help you.

Call us for a FREE CONSULTATION at 855-703-4186. In lemon law cases, our attorneys fees do not come out of your settlement. Instead, the manufacturer pays attorneys in a separate, direct payment as required under California Lemon Laws. However, in cases involving personal injury claims, our fees are paid only if a settlement is obtained for you.

James Johnson ESQ