Yet dozens of Ford Explorer owners, one of America’s most popular SUVs, have complained their cabin fills with exhaust fumes and it’s making them sick to their stomach.
Some 639,000 model year 2011-2015 Ford Explorer SUVs may be suffering from this problem. The National Highway Traffic Safety Administration (NHTSA) has received more than 150 complaints by owners over the past five years, but more recently owners of 2016 models are also complaining about exhaust smells in the cabin.
What is Behind the Problem?
The problem seems to take place when drivers are picking up speed to get onto the freeway or going uphill. Some owners believed the exhaust got into the cabin when they turned on the air conditioning or fan. Owners of these problematic Ford Explorers say they began smelling carbon monoxide in the cabin and the foul-smelling odor made them sick or gave them a headache.
One complaint received by the NHTSA involved a non-injury collision.
Ford Motor Company issued a Technical Service Bulletin (TSB) on Dec. 10, 2012 to alert automotive dealerships to the problem. The fix was to sealing parts of the rear floor pan and body seams and or replacing the left-side air extractor. Ford also installed a rear lift gate on drain valves in an attempt to repair this problem.
Help for Ford Explorer Owners— Call 800-235-6801
While not all unfixable vehicles are lemons, it’s important that you take immediate steps to find out if yours qualifies.
Johnson Attorneys Group has helped thousands of clients resolve their lemon law cases and we can help you. Call us for a FREE CONSULTATION at 800-235-6801. Remember that our attorneys fees do not come out of your settlement because the manufacturer is required to pay them directly to us under California Lemon Laws.