Mercedes-Benz will recall 50,000 vehicles after at least 11 owners of 2019 to 2021 Sprinter vans complain their vehicle rolled away after it was parked.
The issue happens when drivers parked their vehicle, but did not set the manual parking brake.
Despite putting the vehicle’s transmission into park, drivers’ Sprinter van rolled away.
Mercedes-Benz acknowledges the vehicles should not roll away or move once they are put into park. However, the vehicle’s Operator’s Manual parking instructions advise to use the manual parking brake.
Specifically, the recall affects Sprinter vans equipped with a manual parking brake and 7-speed automatic transmission. This defect exhibits itself when the driver puts the vehicle into park, but doesn’t use the parking brake.
Owners of these vehicles may take their van to the dealership for a free software update. This update prevents the vehicle from moving with or without the manual parking brake.
California Lemon Law Attorney James Johnson
If you purchased a defective Mercedes-Benz Sprinter van or other vehicle with a major safety issue, you may need help. Also, if your vehicle is in the shop for 30 days or more, you may have a cause for legal action.
California Lemon Law Attorney James Johnson will review your case and let you know if it qualifies as a lemon.
We recommend that you obtain an invoice for all repairs and recall visits from the dealership. These documents will support your potential case. Should the vehicle experience repeated issues or become a safety risk, these documents support the Lemon Law Claim. Contact us for a free case review at 800-558-1087.